Contact Us
Whether you spotted an outdated bonus term, want to flag a new Canadian casino worth reviewing, or simply have a question about how we rank sites, we want to hear from it. This page explains what we can help with, what we can't, and the fastest way to get an answer.
What we can help you with
Canada Casinos is an independent research and comparison site. We don't run a casino, hold player funds, or process bonuses ourselves — so our team is best placed to help with questions about our content rather than your personal casino account. Reach out to us for things like:
- Corrections to a review, bonus offer or comparison table on mydd.com
- Suggestions for a Canadian online casino or no deposit bonus we haven't covered yet
- Questions about how we rate and rank operators
- Feedback on the site, a broken link, or anything that reads unclear
- General media or partnership enquiries
What we can't help you with
Because we're a review platform and not an operator, we cannot access your casino account, process a deposit or withdrawal, resolve a dispute over a rejected bonus, or verify your identity documents. Those requests need to go directly to the casino you played at — most Canadian-facing sites, including Cashed, SlotsGem and WinnerIsland, list a support email or live chat option once you're logged into your player account.
If your concern relates to problem gambling, budgeting or self-exclusion, our Responsible Gambling page has practical guidance and support options rather than something a general enquiry form can offer.
Before you write in about a bonus
A large share of the messages we get are about no deposit bonuses and welcome offers, so a quick check first can save time:
- Read the operator's own terms page — wagering requirements, maximum cashout and game restrictions are set by the casino, not by us
- Confirm the offer is still live — promotions on operators like Betninja, CoinPoker or Slotowl can change or expire without much notice
- Check whether the bonus is restricted to new accounts only, since most no deposit offers are one-per-household
- If the figures on our site don't match what you see at checkout, tell us the casino name and date so we can verify and correct it quickly
How our review process works
Every listing on mydd.com, including the ranking shown above this page, is built the same way: we research each operator's licensing, game library, payment options and bonus terms, then score them on a consistent set of criteria. Commission from affiliate partnerships supports the site, but it never buys a higher position — an operator paying us has no bearing on where it lands in the ranking or what we say about it. You can read more about our approach and the people behind it on the About Us page.
Other useful pages
If your question is really about eligibility, terms or a specific market, you may find the answer faster on one of these pages:
- Terms and Conditions for how Canada Casinos itself operates and the limits of our content
- Responsible Gambling for support tools, deposit limits and self-exclusion options
- Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed if you're comparing options outside Canada
Response times
We aim to reply to genuine enquiries as quickly as our small team can manage. Corrections and factual flags tend to get turned around fastest, since they're usually a quick verification against the operator's own site. General feedback and partnership enquiries may take a little longer, particularly if they need input from more than one person on the team.
Nothing on this page is a substitute for contacting a casino operator directly about your own account, and nothing here should be read as advice to gamble. If you're unsure whether an offer or a site is right for you, our Responsible Gambling page is a better starting point than a support enquiry.