MyDD Book Club: The Tipping Point

Confession time--lazy Chris has not finished the Tipping Point. Yet. However, there are many reviews of the book, so I have included one of the most enlightening in the extended entry. That damn lazy Chris. When I catch up with him, he is dead meat.

Anyway, maybe this will be an improvement on my 5,000 word summaries of old which must have been difficult to slog through. As always, please to add your thoughts on the book in the comments.

Here is the best review I found online. It was written by Diane Brady for Business Week: From time to time, we all confront a social or cultural enigma. A somewhat hot-headed iconoclast named John McCain is suddenly a serious contender for President. A cheesy game show that lets contestants call their friends or poll the audience for answers becomes the biggest thing on television. A once-obscure book gets to be all the rage. In New York City, the crime rate plummets.

For author Malcolm Gladwell, such phenomena are not merely the result of luck, fat budgets, and changing demographics. Instead, a distinct set of factors and players helps to create what he calls a ''tipping point'' that turns an idea, person, or product into the object of a hot trend that the author likens to an epidemic.

In his new book, The Tipping Point, Gladwell attempts to devise an epidemiology of social behavior. That's a difficult task, as legions of frustrated marketers and pundits will attest. But Gladwell, a Canadian writer who first developed his ideas in a 1996 New Yorker article, comes closer than most to fashioning a plausible formula and supporting it with compelling examples. The result is an imaginative, if sometimes forced, treatise that's likely at least to generate some buzz.

Gladwell would say that several preconditions have to exist to turn that buzz into a trend-setting roar--and very small changes in these ingredients can make a huge difference. Like any virus, an idea or product has to be potent, timely, and infectious to the right people to become a full-scale epidemic. Gladwell boils this down to three rules: the Stickiness Factor, the Power of Context, and the Law of the Few. Together, he argues, those rules can explain a great deal, including ''teenage smoking, for example, or the phenomenon of word of mouth, or crime, or the rise of a best-seller.'' Phew!

''Stickiness,'' to the author, consists of those small, seemingly trivial elements that make a message memorable. Among other things, he dissects the ground-breaking stickiness of the children's television programs Sesame Street and Blue's Clues in about 30 pages that are among the least sticky parts of The Tipping Point. Then, Gladwell considers the power of context to define how events are perceived. Consider the case of Bernie Goetz, who in 1984 shot four youths who menaced him on a New York subway. Because the shooting came at a particularly crime-ridden period in the city's history, Goetz was regarded as a hero in some quarters. In the Disneyfied Manhattan of today, he might be dismissed as a kook or a villain.

For an epidemic to take off, though, it's especially important to reach the right few people--those that Gladwell refers to as Connectors, Mavens, and Salesmen.

Connectors are people who seem not only to know everyone but to glide effortlessly across different groups. At one extreme, there are dangerous connectors like Gaetan Dugas, the French-Canadian flight attendant, notorious as AIDS Patient Zero, who claimed to have had sex with 2,500 people across North America. A more innocuous example is Kevin Bacon, the actor who is allegedly six degrees from everyone in Hollywood because he has appeared in such a diverse range of movies. As Gladwell puts it: ''By having a foot in so many different worlds, they have the effect of bringing them all together.'' That is what makes them critical for catapulting diseases or ideas beyond a few niche groups.

But Connectors don't discover the ideas. That's the job of the Mavens--those who delight in finding and sharing new information. We've all met them: They know the hippest new restaurant mere seconds after it has opened--and they are able to tell you which street in Tokyo sells erotic pantyhose. In Gladwell's universe, these folks are ''information brokers,'' learning and passing on information.

Even so, they're not as crucial to the circulation of ideas as the Salesmen, who latch on to an idea and have the skills to persuade others that this notion matters. This lot of people has the energy, enthusiasm, charm, likability, ''and something more'' to make us believe their pitch. It goes beyond the glad-handing of Dale Carnegie apostles: Gladwell offers a study showing that ABC News anchor Peter Jennings' facial expression alone has the power to tilt voters towards a particular candidate, even when the journalist's verbal message is neutral.

These categories can seem artificial. Some of Gladwell's Mavens seem to be solid Salesmen, and vice-versa. Moreover, he offers too few cases in which the reader can see all parts of his theory acting together: Many of the anecdotes illustrate just one. Goetz, for example, may have won attention because of his timing, but his vigilantism hardly started a trend. And Sesame Street may have caught on with its audience--but just who were the Mavens and Connectors who promoted it?

Still, it's hard not to be persuaded by Gladwell's thesis. Not only does he assemble a fascinating mix of facts in support of his theory--from the impact of Paul Revere to a rash of suicides in Micronesia--but he also manages to weave everything into a cohesive explanation of human behavior. What's more, we appreciate the optimism of a theory that supports, as another pundit once called it, the power of one. The Tipping Point may suffer a bit from an after-dinner-speech style, with Gladwell stating what he's going to say, saying it, and then reminding you of what he has said. But there's little doubt that the material will keep you awake right through dessert and coffee.

Chat away.

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Comments

10 Comments

Is blogging in the early majority phase?
That was one question that occurred to me as I read the book. I confess that I have just given The Tipping Point a quick read.

One very enlightening part of the book covered the Zimbardo experiments to try and find out why prisons were such nasty places. They took two groups and arbitrarily divided them into prisoners and guards. Each group adopted to their roles so convincingly that the experiment had to be halted. Very average people became amazingly savage and abusive "guards" and the "prisoners" experienced a loss of identity and psychological trauma.

I also couldn't help but think of the Larouchies I ran into in Sacramento. They have been quite soundly panned at dkos, but in Sacramento they had a kick ass quartet singing anti-Bush songs. That was very sticky.  LaRouche has been recruiting young mavens, connectors and salesmen in a way the Democrats would be well advised to study.

The section on context that dealt with prison reform in places like Oak Park Heights in Minnesota was instructive. The former warden, Jim Bruton, was on CSPAN and sounded like he stepped out of the movie Brubaker. The difference between criminal and law abiding citizen is a thinner line then most of us like to acknowledge and conservatives never will.

The principles in The Tipping Point have certainly been studied and applied by conservative think tanks for decades and we need to catch up. This book can help us understand not only what conservatives are doing, but how we can learn to do it better.

by Gary Boatwright 2005-01-26 06:17PM | 0 recs
great book ... but
I loved this book and I do think it has important ideas, but I think it is wrong to read it with the thought that with the info provided one can manipulate things to reach a "tipping point" ... If that were true then marketing as a business would over now and so would politics ... but it is not.

People give way too much credit to the Republicans. They are the benefactors of a backlash that since 1930's used to benefit the Democrats ... It has little to do with brilliant strategizing.

Think of the Beatles, Bob Dylan or Elvis. Everybody was trying to be as popular or as influential. Many copied the model exactly ... but it never worked. There is something to the zeitgeist that is hard to pin down even for the people who once did it themselves. Recently Dylan was on 60 minutes and Bradley asked if he could write tunes like he did. And Dylan was like, "I wish."

Gladwell looks back and sees how stuff got popular, but this does not do much for going forward. That is always going to be a mysterious thing ultimately. Still great book, with a lot of great stuff to consider.

It is not quantity or quality that matters, but as Cinderella shows us ... timing.

by Atrain 2005-01-26 06:51PM | 0 recs
Re: great book ... but
Blue's Clues studied how to make their show stickier, I don't know why think tanks couldn't. It's certainly not an exact science, but "Bush haters" and "personal accounts" came out for a reason. Luntz studies how contagious and sticky ideas are all the time.

It was interesting that "sticky" was counter-intuitive, like the example of the clinic map, that students didn't need, but it resulted in more tetnus vaccinations.

I also saw parallels in the blogosphere with the ideas of Mavens, Connectors and Salesmen. To a certain degree every blogger is a little bit of all three. Their success is related to how well they execute all three skills.

by Gary Boatwright 2005-01-26 07:23PM | 0 recs
Re: great book ... but
...but "Bush haters" and "personal accounts" came out for a reason.

So did "Mission to Mars" and "Private Accounts" ... But you do have a point, and like I said I do think the book has some good stuff.

To me the important thing is realizing that small things, seemingly inconsequential things, can lead to big changes. I haven't read the book in some time, but I remember being impressed by that.

And I think this "small things" notion may be the only path available for Progressives because we just don't have the money or backers to spread ideas like the Right-wing does, ie FOX, Washington Times, Limbaugh, Right-wing think tanks do.

by Atrain 2005-01-27 02:24AM | 0 recs
Um, Chris?
Maybe you should post the schedule for America Right or Wrong in the book club section. I'll be descrates didn't even know it was on the schedule when he posted his diary earlier today. I lost track and thought this book was next week. Where is everybody who recommended Tipping Point?
by Gary Boatwright 2005-01-26 06:54PM | 0 recs
Re: Um, Chris?
Sorry. I'll fix it all up in a few hours.
by Chris Bowers 2005-01-26 07:28PM | 0 recs
If you've got 2 hours to kill
I'll admit I didn't read the book, but there's a great Frontline episode on the topic of this book called the Persuaders.  If you've got 2 free hours, you can actually watch the entire thing online here.

And if you didn't know, Frontline has put 42 episodes from the past 4 years online, they're really some of the best televised journalism that I've ever seen and I highly recommend them.

by AnotherUnemployedDNCStaffer 2005-01-26 08:23PM | 0 recs
Re: If you've got 2 hours to kill
Thanks for the tip! That is way cool that Frontline would do that. It's one of my favorite news sources, but I miss so damn many of them.  
by Gary Boatwright 2005-01-26 09:00PM | 0 recs
tipping pointless
It's been awhile but I recall being disappointed with this book.  I read Gladwell's New Yorker piece on the concept of the tipping point, and thought it was an important idea.  It is.  But he doesn't follow through with it, and adds a lot of dubious theorizing about subjects that are so unimportant that engaging in explanations about them is more than a waste of time.

The thing about trends is that they happen and are very quickly over.  Sometimes you can ignore them, sometimes enjoy them, and sometimes you have to oppose them, to minimize the damage they cause.  

Specific trends have specific causes and analyzing them, describing them and relating them to important areas of life, living, society etc. is the substance of popular culture journalism, and some real insights can arise from that.  But analyzing the process of trends is both fruitless and a waste of time and energy.
All you wind up with is a new abstract vocabulary that really explains little if anything, like meme theory, which is so circular and self-referential and basically ill-informed that it verges on nonsense.

What the concept of the tipping point really is is systems theory, and that's more worthwhile because we live within layers of complex systems and we don't understand how they work, and they often operate in counterintuitive ways.    

If the interest here is to learn how to convince people of political ideas, a lot of trend theory or meme theory won't really help.  It just distracts from the real task of learning to connect with people, not how to fool them better.
     

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